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Most Frequently Asked Questions

1. Are the products cruelty free?
2. Do BeingTRUE® products contain nuts?
3. Does BeingTRUE® test its products on animals?
4. How do I change my password?
5. How do I redeem my Beauty Points?
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FAQ Topics

General

1. Are the products cruelty free?
2. Can I request specific samples?
3. Do you charge sales tax?
4. How do I change my password?
5. How do I return a damaged product?

Orders & Shipping

1. Do you ship internationally?
2. How can I cancel my order?
3. How do I change an item in my order?
4. How do I know my credit card information is protected on your site?
5. How do I redeem my Beauty Points?

Eminence

1. Does Éminence give back?
2. Does Éminence test on animals?
3. What are Eminence's professional affiliations and certifications?
4. What is biodynamic?
5. Where are Éminence products made?

Organic Male

1. How do I know what skin type I am?
2. I received a Step 2, pH Balance and it seems watery. Is it supposed to be that way?
3. Why do you have two eye products?

Being True

1. Are BeingTRUE® products gluten free?
2. Are BeingTRUE® products naturally derived?
3. Are BeingTRUE® products non-comedogenic and hypo-allergenic?
4. Are BeingTRUE® products vegan?
5. Do BeingTRUE® products contain nuts?